Last updated: 27 July 2026
BioMap is a private blood-test tracker for iOS, iPadOS, macOS, and Vision. This page answers the most common questions. For anything else, email us directly — a real person reads every message.
Email support: getbiomap@gmail.com
We aim to reply within 1–2 business days.
From the Add Data tab, choose one of: upload a PDF, scan a paper report with your camera, upload photos of a report, import a CSV, or enter values manually. For PDF/scan/photo uploads, BioMap reads the biomarker table for you and shows an editable review screen before anything is saved — check the extracted values against your report and correct anything before confirming.
Every upload stops at an editable review screen before saving, specifically so you can fix a misread value, unit, or date before it's added to your record. If a report consistently extracts poorly (for example, a scan photographed at an angle, or a low-resolution PDF), try re-uploading a clearer copy — sharper lighting and a flat, well-lit scan give the best results. If a particular lab's report format keeps giving you trouble, email us a description (not the report itself) and we'll look at improving recognition for that format.
Go to the profile switcher and choose to add a new profile. Each profile is fully separate — its own name, photo, sex, colour, blood type, and an optional free-text note for long-term conditions or medications — and profiles can be reordered so the people you check most sit first. Free accounts include 2 profiles; BioMap Pro raises that to 15.
If one lab visit produced several separate PDFs or scans, you can combine them into a single record from the report's detail view. Merging does not use up your free upload count.
Free accounts get 2 profiles and 3 lifetime report uploads. Everything else — the full Timeline and notes, report merging, reminders, Apple Health import, the Face ID/Touch ID app lock, manual entry, and exporting the BioMap Report PDF — is free for everyone. BioMap Pro raises the profile limit to 15, removes the upload limit, and adds the ability to export your original uploaded reports. Pro is available as a monthly or annual subscription, or as a one-time Lifetime purchase — all three unlock the same Pro features.
Try Settings → Restore Purchases first — this re-syncs your purchase with the App Store and fixes the vast majority of cases (common after a device restore or reinstall). If it still doesn't resolve, email us the email address associated with your Apple Account and roughly when you purchased, and we'll investigate.
Subscriptions are managed entirely through Apple, not BioMap. On your device: Settings app → your name → Subscriptions → BioMap. Cancelling stops the next renewal; you keep Pro access until the current period ends. The Lifetime option is a one-time purchase with nothing to cancel.
In your own private Apple iCloud account, not on a BioMap server — we can't see or access it. Full detail in our Privacy Policy.
BioMap syncs through your private iCloud account, so check: you're signed into the same Apple Account on both devices, iCloud Drive/BioMap sync is enabled in the Settings app, and both devices have an internet connection. Sync can take a few minutes, especially over cellular. If it's been longer than that, try a moment on Wi-Fi, or email us if it persists.
The app lock is optional and off by default. Turn it on in Settings within the app whenever you'd like an extra layer of privacy.
From Settings within the app you can delete individual reports or profiles, or use "Delete All Profiles & Data" to remove everything. Because your data lives in your own iCloud account, deletion is fully in your control.
From a profile, export a BioMap Report — a clean, severity-sorted PDF summary, free for everyone. BioMap Pro can also export your original uploaded reports, combined into a single file.
Email getbiomap@gmail.com with your device model, iOS version, and a short description of what happened — screenshots help. We read every message ourselves.